Training a machine learning model from scratch is hard. It is a common misconception that building the model itself is the hardest part of training a model. In reality, the data collection and annotation process is far harder than people assume.
When building and training a machine learning model, understanding performance is essential. Depending on the training data and task, even the most advanced model can produce incorrect predictions, resulting in misleading analytics or faulty automation flows.
Manually wading through examples to check model predictions is impractical, especially for datasets with millions of data points. Instead, Re:infer continuously computes and displays multiple metrics to help to analyse models and spot failures.
However, under some conditions metrics can behave unexpectedly. In this blog post we discuss some of the problems that arise when using metrics, and some of the solutions Re:infer uses to simplify the process.
Re:infer is a conversational data intelligence platform that enables users to discover, measure, and automate processes hidden in their communication channels.
Typical channels include emails, tickets, chats, and calls. Conversations in these domains are complex and nuanced. As a result, generic machine learning models perform poorly. Instead, Re:infer allows anyone to create custom models with little effort. No technical knowledge required.
This is an incredibly powerful approach. Models can learn complex patterns and make predictions on unseen data, just like humans. Machine learning models have even out-performed humans on some natural language tasks.
But like humans, machine learning models can also make mistakes. Estimating how often a model will be wrong is crucial for any real-world application of machine learning. Of equal importance is presenting this intuitively and highlighting the best actions to improve a model. Re:infer uses model validation to accomplish all these tasks.
When it comes to leveraging the power of NLP and ML to automate processes, obtain better analytics and gain a deeper understanding of the conversations a company has, the first decision is usually whether to buy a solution, or build your own.